Privacy Notice

Customer Privacy

FACTS What Does Bank of New Madrid Do With Your Personal Information?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security Number
  • Transaction or Loss History
  • Account Balances
  • Payment History
  • Credit History
  • Overdraft history
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Bank of New Madrid chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Bank of New Madrid Share? Can You Limit This Sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus YES NO
For our marketing purposes – to offer our products and services to you NO We Don't Share
For joint marketing with other financial companies NO We Don't Share
For our affiliates’ everyday business purposes – information about your transactions and experiences NO We Don't Share
For our affiliates’ everyday business purposes – information about your creditworthiness NO We Don't Share
For nonaffiliates to market to you NO We Don't Share


Call 573-748-5551 or go to your local branch or visit us at


Who We Are

Who is providing this notice?

Bank of New Madrid
PO Box 10
New Madrid, MO 63869

What We Do

How does Bank of New Madrid protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also restrict user access to this information via other physical, electronic and procedural safeguards that comply with federal standards.

How does Bank of New Madrid collect my personal information?
We collect your personal information, for example, when you

  • Open an account or apply for a loan
  • Show your driver’s license or provide employment information
  • Give us your contact information

We may also collect information from others, such as credit bureaus or other companies

Why can’t I limit all sharing?
Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your credit worthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.


Companies related by common ownership or control. They can be financial and nonfinancial companies

  • Bank of New Madrid does not share customer information with its affiliates.

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Nonaffiliates we share with may include insurance companies, collection agencies, or credit bureaus. We do not share with nonaffiliates for the purpose of marketing to you.

Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Bank of New Madrid does not jointly market.

Other Important Information

At Bank of New Madrid, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how we protect your confidential information, please contact your local branch, or call us at the number provided in this notice.

Internet Website Policy

Effective 06/23/2023

Our commitment to safeguard your privacy also extends to the Internet. If you are just browsing through our website, we do not request any personally identifiable information, nor do we collect unique identifying information about you, unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online for the E-Banking service. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided.

Service providers hosting our E-Banking service may collect general information on our website visitors simply to help us provide banking and other financial services to you online. They collect information on our behalf for security and statistical purposes. The information collected for these purposes may include:

  • The date and time you access our site;
  • The name and version of your web browser;
  • The Internet service provider you used when you accessed our site;
  • Your Internet Protocol (IP) address;
  • The pages visited in the E-Banking service; and
  • The length of time you stayed on the site.

Our Apiture service provider uses cookies to collect this type of information on our E-Banking users and will utilize cookies for security purposes within our E-Banking service.

What is a Cookie?

A cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later. Cookies cannot “read” information about you from your computer or be used to “steal” information about you; and cookies don’t carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking. For your security, our service providers do not store any of your personal information in cookies. The cookies used in our Internet banking system(E-Banking) are further described below.

E-Banking Cookies

Our E-Banking service uses encrypted cookies that do not pass to your computer’s hard drive. Instead, the cookie is stored in your computer’s memory, identifying only your computer while you are logged on. Only our service provider can read the information in these cookies. This E-Banking cookie allows us to process multiple transactions during your session without requiring you to reenter your pass code for each individual transaction. The cookies for E-Banking simply provide another level of security for our E-Banking service. When you log off, or close your browser, the cookie is destroyed. A new cookie is used for each session. That way, no one can use the prior cookie to access your account. For additional security, the cookie expires after 10 minutes of inactivity. It must then be renewed by reentering your pass code. We do not (and cannot) use this cookie to collect or obtain new personal information about you. You must allow your browser to accept this cookie so you can use the E-Banking service.

Internet Protocol(IP)Addresses

An IP address is a number that’s automatically assigned to your computer whenever you’re on the Internet. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address.

When collecting information for us, Apiture does not link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous.

Apiture can and will use IP addresses to identify an E-Banking customer when necessary for security purposes.

Email Policies

In the future we may send you email notices for certain required disclosures if you choose to accept electronic disclosures or account statements. We may also send you emails marketing our products and services. We will always provide you an opportunity to opt-in or opt-out of email advertising promotions.

We offer secure email through our Internet Banking service. You should use the secure mail service anytime you send us sensitive personal information.

Disclosure of Information to Third Parties

We do not disclose any nonpublic (private) personal information about our website visitors, former visitors, or E-Banking customers to anyone, except as permitted or required by law. We do not sell any of your personal information. We must provide certain customer account information with Apiture, our E-Banking service provider, so that we may process your E-Banking transactions. Apiture has a confidentiality agreement with us to protect your personal information to the same extent that we must do.

External 3rd Party Links

Our website may have numerous links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers. When clicking on these links, you will see our logo and the name of the link, and will be advised: You are leaving Bank of New Madrid’s web site and will be redirected to another site. Bank of New Madrid does not control these sites and makes no warranty about their contents, products, or services. The security and privacy policies on these sites may be different than those of Bank of New Madrid.

Third party merchants may collect personal information from you when you visit their websites. For example, they collect personal information from you when you provide billing information or send them an email. Some third party merchants may also send you a cookie to collect data on your Internet usage and preferences. When you click on advertisements at third party sites, the advertising company may also send you a cookie. With the exception of our service providers, we do NOT have access to the information collected by any third party, nor can we control how they use this information.


If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly.


Bank of New Madrid has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information on a “need to know” basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Mobile Privacy Disclosure                                                                                                                                                                                            Rev. 6/2023



The mobile application requests access to information stored on your device such as location, camera, contacts, images, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account.


It is important for you to understand that:

  • Before granting access to this information, you will be prompted to give the application that permission.
  • If you do not wish to grant that permission, you may decline.
  • If you later change your mind, those permissions can be updated in your device's settings.


Some examples of information your app will request access to are:

  • Location - Your location is used to prevent fraudulent activity and to display locations near you.
  • Contact List - Allowing access lets you add contacts to use with features that allow you to send money via your mobile app. We will only add the contacts you choose, and that information will not be shared.
  • Camera/Images - This app uses your camera to capture check images, take picture of receipts, scan ID, scan authorized QR codes and to conduct video chat.


To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.


The application information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted.


Questions?         Please contact Bank of New Madrid at 573-748-5551 regarding questions about the information included in this Mobile Privacy Disclosure or questions about this application.


You can also access the bank’s full Privacy Policy at


Privacy of Children

Bank of New Madrid respects the privacy of children. We do not knowingly collect names, email addresses, or any other personally identifiable information from children. We do not knowingly market to children, nor do we knowingly allow children to utilize the website.

Our website may include 3rd party links that would be of interest to children. We are not responsible for the privacy and security practices of these sites. Parents should review the privacy policies of these sites closely before allowing children to provide any personally identifiable information.

If you would like additional information about our privacy policy or have concerns about our privacy practices, please contact us at any of the numbers or email addresses listed under our “contact us” link on our website home page. If you send us an email, please be careful not to include any personal or private information.