myPic Studio Card FAQs

Who's eligible for myPic Studio Card?
Those who have a Bank of New Madrid account with a Visa® Debit Card. The primary account owner and any other users on the account who have a debit card can customize their card.

How often can I change my card to a myPic Studio Card?
You can change your existing card as often as you like. The first image is $10.00. Any additional image or image change is $10.00 per occurrence. The fee will be deducted from your checking account linked to your debit card.

How does my photo get approved?
Every submitted image is reviewed for compliance with the Image Guidelines. Each image also must follow the Visa® Issuing Guidelines as set by Visa® International.

How will I know if my image is accepted or rejected?
You will receive e-mail within two business days, telling you if your image was rejected or approved.

Can I bring a picture into the bank for myPic Studio card?
We have created a secure website that allows you to design your card and see what it will look like before you submit your design. We do not allow outside USBs, thumb drives or the like, to be connected to our network for security reasons.

What images are not acceptable?
Please see our Image Requirements and Guidelines for our criteria for acceptable photo submissions. Bank of New Madrid reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by e-mail within two business days. You may submit a new image anytime following your rejection notification.

What happens when my card expires?
Upon expiration of your card, a new card will be sent with the same image as your most recent card.

How will I receive my personalized card?
Your card will be mailed to you via the US Postal Service.

How long will it take to receive my card?
After your request has been submitted and approved by Bank of New Madrid, you can expect your card within 10-14 days.

Will my PIN change on my card?
No, your pin will stay the same unless you wish to request a new one. You will need to contact the bank and speak to debit card personnel in order to do this.

What if my card is lost or stolen?
If your card is lost or stolen, please call us immediately to replace your card. Your new issued card will have the same image as your previous card. To report a lost or stolen debit card, please call 573-748-5551 or 800-530-5515. If the call is made after banking hours, please call 800-383-8000.

Will my existing card work until my new myPic Studio Card arrives?
Yes, your existing card will continue to work until you activate your new myPic Studio Card. Please destroy your old card once the new card is activated.

Will any financial or personal information be transferred to the design service?
No, we do not transfer or share any of your financial or personal information with the design service.

What if I don't have an account with the Bank of New Madrid?
You can go to any Bank of New Madrid branch and speak with one of our new account representatives who would be glad to explain the various types of accounts the bank has to offer, or you can view those accounts by clicking on the Checking Accounts tab on our Bank of New Madrid website.

Need additional information?
If you have any additional questions, please call 573-748-5551 or 800-530-5515 during normal business hours.