Privacy Policy
Customer Privacy
Internet Website Privacy
Customer Privacy
At Bank of New Madrid, the basis of each customer relationship, many of which span generations, is trust. You have chosen to do business with Bank of New Madrid, and we are obligated to honor that relationship with great care, beginning with the information you have chosen to share with us. We believe that your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the privacy principles outlined below.
Respect to Right of Privacy
We recognize your right to privacy at Bank of New Madrid. While your information is critical to providing quality service, you have a right to expect your personal financial information will remain private and secure. Therefore, we promise to maintain standards to ensure that your information is private and secure at all times.
How We Collect, Use, and Retain Information About You
Information about you is accumulated from a variety of sources. Some information is provided to us directly from you. Other data is developed by Bank of New Madrid as a function of providing a product or service to you. Still other information is obtained from outside sources. We will limit the use and collection of information about our customers to that which is necessary to administer our business, provide superior service, and identify potential products and services that we think will be of interest to you.
Maintenance of Accurate Information
Bank of New Madrid has established procedures to ensure that your financial information is accurate, current and complete, in keeping with reasonable commercial standards. We also pledge to respond to requests to correct inaccurate information in a timely manner.
Limitations on Employee Access to Information
Employee access to your personal information is limited to those with a business reason to know such information. Employees are required to follow our Company’s “Code of Conduct” which sets forth the importance of maintaining the confidentiality of customer information and these Privacy Principles. Employees who violate these principles will be subject to disciplinary measures.
Maintenance of Established Security Procedures
As we are committed to the security of your financial and personal information, all our operational and data processing systems are located in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.
Restrictions on Disclosing Your Information to Outsiders
We pledge not to reveal specific information about your accounts, or other information that will personally identify you, to parties outside the Bank of New Madrid organization for their independent use, unless: 1. You request or authorize that the information be revealed; 2. The information is necessary to help complete a transaction initiated by you; 3. The information is provided to a reputable credit bureau or similar information reporting agency; 4. The disclosure is lawfully permitted or required; or 5. You have been informed about the possibility of disclosure for marketing or similar purposes through a prior communication and given the opportunity to decline (i.e. “opt out”).
Maintaining Your Privacy in Business Relationships with Third Parties
When we do provide customer information to a third party, we will insist-through a written agreement-that the third party adhere to privacy principles similar to those which Bank of New Madrid adheres for keeping this information confidential.
Disclosing Our Privacy Commitment to You
At Bank of New Madrid, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Bank of New Madrid protects your confidential information, please contact your local branch. These customer privacy principles apply to all present and former Bank of New Madrid customers, and we reserve the right to change them at any time.
Internet Website Privacy
Effective 07/10/2006
Our commitment to safeguard your privacy also extends to the Internet. If you are just browsing through our website, we do not request any personally identifiable information, nor do we collect unique identifying information about you, unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online for the E-Banking service. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided.
Service providers hosting our E-Banking service may collect general information on our website visitors simply to help us provide banking and other financial services to you online. They collect information on our behalf for security and statistical purposes. The information collected for these purposes may include:
* The date and time you access our site;
* The name and version of your web browser;
* The Internet service provider you used when you accessed our site;
* Your Internet Protocol (IP) address;
* The pages visited in the E-Banking service; and
* The length of time you stayed on the site.
Our FundsXpress service provider uses cookies to collect this type of information on our E-Banking users and will utilize cookies for security purposes within our E-Banking service.
What is a Cookie?
A cookie is a very small text file sent by a web server and stored on your hard drive, your computer's memory, or in your browser so that it can be read back later. Cookies cannot "read" information about you from your computer or be used to "steal" information about you; and cookies don't carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking. For your security, our service providers do not store any of your personal information in cookies. The cookies used in our Internet banking system(E-Banking) are further described below.
E-Banking Cookies
Our E-Banking service uses encrypted cookies that do not pass to your computer’s hard drive. Instead, the cookie is stored in your computer’s memory, identifying only your computer while you are logged on. Only our service provider can read the information in these cookies. This E-Banking cookie allows us to process multiple transactions during your session without requiring you to reenter your pass code for each individual transaction. The cookies for E-Banking simply provide another level of security for our E-Banking service. When you log off, or close your browser, the cookie is destroyed. A new cookie is used for each session. That way, no one can use the prior cookie to access your account. For additional security, the cookie expires after 10 minutes of inactivity. It must then be renewed by reentering your pass code. We do not (and cannot) use this cookie to collect or obtain new personal information about you. You must allow your browser to accept this cookie so you can use the E-Banking service.
Internet Protocol(IP)Addresses
An IP address is a number that's automatically assigned to your computer whenever you're on the Internet. Web servers, the computers that "serve up" Web pages, automatically identify your computer by its IP address.
When collecting information for us, FundsXpress does not link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user remains anonymous.
FundsXpress can and will use IP addresses to identify an E-Banking customer when necessary for security purposes.
Email Policies
In the future we may send you email notices for certain required disclosures if you choose to accept electronic disclosures or account statements. We may also send you emails marketing our products and services. We will always provide you an opportunity to opt-in or opt-out of email advertising promotions.
We offer secure email through our Internet Banking service. You should use the secure mail service anytime you send us sensitive personal information.
Disclosure of Information to Third Parties
We do not disclose any nonpublic (private) personal information about our website visitors, former visitors, or E-Banking customers to anyone, except as permitted or required by law. We do not sell any of your personal information. We must provide certain customer account information with FundsXpress, our E-Banking service provider, so that we may process your E-Banking transactions. FundsXpress has a confidentiality agreement with us to protect your personal information to the same extent that we must do.
External 3rd Party Links
Our website may have numerous links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers. When clicking on these links, you will see our logo and the name of the link, and will be advised: You are leaving Bank of New Madrid's web site and will be redirected to another site. Bank of New Madrid does not control these sites and makes no warranty about their contents, products, or services. The security and privacy policies on these sites may be different than those of Bank of New Madrid.
Third party merchants may collect personal information from you when you visit their websites. For example, they collect personal information from you when you provide billing information or send them an email. Some third party merchants may also send you a cookie to collect data on your Internet usage and preferences. When you click on advertisements at third party sites, the advertising company may also send you a cookie. With the exception of our service providers, we do NOT have access to the information collected by any third party, nor can we control how they use this information.
BE SURE TO CHECK THE PRIVACY STATEMENTS OF ANY THIRD PARTY WEB SITE FOR INFORMATION ABOUT THEIR USE OF COOKIES AND PERSONAL INFORMATION THEY MAY COLLECT, AS YOU WILL BE SUBJECT TO THEIR POLICIES WHEN YOU VISIT THEIR SITES.
If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly.
Security
Bank of New Madrid has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information on a "need to know" basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities.
Our E-Banking service provider, FundsXpress, has also developed security policies and procedures to protect the customer information they must collect and maintain to help us provide E-Banking services to you over the Internet. They have developed a top-of-the line security system to ensure your customer information is protected on the Internet and within the data center environment. For more information on the FundsXpress security measures, please visit their website at www.fundsxpress.com.
Privacy of Children
Bank of New Madrid respects the privacy of children. We do not knowingly collect names, email addresses, or any other personally identifiable information from children. We do not knowingly market to children nor do we knowingly allow children to utilize the website.
Our website may include 3rd party links that would be of interest to children. We are not responsible for the privacy and security practices of these sites. Parents should review the privacy policies of these sites closely before allowing children to provide any personally identifiable information.
If you would like additional information about our privacy policy or have concerns about our privacy practices, please contact us at any of the numbers or email addresses listed under our “contact us” link on our website home page. If you send us an email, please be careful not to include any personal or private information.
